Neotel is committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services or interacting with our websites, apps, or products, you consent to the practices described in this policy.
This Privacy Policy applies to all Neotel businesses and entities globally.
Neotel collects personal information that you provide to us knowingly and voluntarily. We collect information when you:
Use our products, services, or apps, or opt into additional features.
Register or make customer inquiries.
Respond to communications, such as surveys, emails, or SMS messages
Interact with our websites or services (e.g., submitting forms, completing surveys, using online features).
Participate in our social media pages, contests, or promotional events.
Provide information via our customer service centers, dealers, or sales channels.
The personal information we collect includes, but is not limited to:
Contact Information : Name, address, email address, phone number.
Identification Information : Passport ID, tax number, social security number, driver’s license, date of birth.
Demographic Information : Age, marital status, gender.
Media : Photographs, such as those submitted for contests or promotional events.
Service Preferences : Service preferences, friends and family details for service plans, credit limits.
Financial Information : Banking details, payment transactions, billing information
Neotel collects personal information that you provide to us knowingly and voluntarily. We collect information when you:
Provide and support the products and services you have requested
Personalize your experience and offer tailored services.
Respond to inquiries, customer service requests, and support issues
Process transactions, manage billing, and comply with legal obligations.
Improve our services, conduct marketing activities, and analyze usage patterns.
Protect our services from fraud and comply with legal and regulatory requirements.
Neotel may offer mobile applications that collect information about your device or you. If you register for an app, we collect data in accordance with this Privacy Policy. You can stop the data collection at any time by uninstalling the app or contacting us to opt out.
When using third-party apps or services, please note that their privacy practices are not governed by this policy. We encourage you to review their privacy policies before using such services.
Our website may contain links to third-party websites not controlled by Neotel. These third-party sites have their own privacy policies. We recommend reviewing the privacy policies of those sites before providing personal information.
Neotel does not sell, trade, or share your personal information except in the following cases:
Legal Requirements : If required by law, such as a subpoena, government request, or legal process.
Service Providers :With trusted third-party service providers who assist in operations, customer service, and marketing. These parties are contractually bound to use your data solely for the specified purpose.
Business Partners : For marketing purposes, we may share non-personally identifiable information in aggregated form.
Affiliates and Subsidiaries : To support our business operations and for marketing and customer service purposes
Neotel ensures that personal data is handled securely and in compliance with applicable laws. We may transfer data to countries that do not have the same level of data protection. We take necessary steps to ensure that all data transfers comply with relevant data protection laws
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.
Neotel employs physical, electronic, and administrative measures to protect your data. This includes encryption, firewalls, intrusion detection systems, and access controls to safeguard your information. However, no security system is perfect, and we cannot guarantee the absolute security of your data.
Our websites use cookies and similar technologies to improve your experience. Cookies help us remember your preferences and enhance the performance of our services. You can manage or disable cookies through your browser settings. Please note that some website functionalities may be limited if cookies are disabled.
Depending on your location, you may have the following rights regarding your personal information:
Access : Request a copy of the personal information we hold about you.
Correction : Request corrections to inaccurate or incomplete data.
Deletion : Request the deletion of your personal information, subject to certain legal restrictions.
Affiliates and Subsidiaries : To support our business operations and for marketing and customer service purposes.